Returns & Refunds Policy
At Bedroom Blackout, we want you to love your purchase and enjoy the benefits of a completely dark room, day or night.
With over 20 years of experience, we’re confident in the quality and performance of our Australian-made blackout panels. That’s why we offer a voluntary 14-Day Satisfaction Guarantee, even though every panel is custom-made for your window.
If you’re not completely satisfied with your purchase, you can request a return under this voluntary guarantee.
How it works
Please contact us before returning your order so we can provide instructions.
Contact us
Email: info@bedroomblackout.com
Phone: 1300 731 365
Incorrect customer-supplied measurements
As every Bedroom Blackout is custom-made to the measurements you provide, please take care when measuring your windows and placing your order. Our 14-Day Satisfaction Guarantee does not cover panels manufactured correctly to incorrect measurements supplied by the customer.
If you make a measuring mistake, please contact us. We’ll do our best to help find a suitable solution, which may include an adjustment or discounted remake at our discretion.
This exclusion does not affect your rights under Australian Consumer Law, including if the issue results from incorrect information or advice provided by Bedroom Blackout.
Faulty or incorrectly manufactured products
If your Bedroom Blackout is faulty, incorrectly manufactured or does not meet an applicable consumer guarantee, contact us. We will provide the remedy required by Australian Consumer Law, which may include repair, replacement or refund depending on the nature of the problem. Where legally required, we will arrange or reimburse reasonable return shipping costs.
Your rights under Australian Consumer Law
This voluntary 14-Day Satisfaction Guarantee is in addition to, and does not limit, your rights under Australian Consumer Law. The 14-day notice requirement, return-condition requirements and voluntary freight conditions do not restrict statutory remedies.
With over 20 years of experience, we’re confident in the quality and performance of our Australian-made blackout panels. That’s why we offer a voluntary 14-Day Satisfaction Guarantee, even though every panel is custom-made for your window.
If you’re not completely satisfied with your purchase, you can request a return under this voluntary guarantee.
How it works
- Contact us within 14 days of delivery to request a return and provide your order number.
- We’ll provide return instructions. You must send the panel back within 14 days of us approving your voluntary return.
- Your panel must be returned in good, undamaged condition, allowing for reasonable use to try the product.
- For voluntary satisfaction returns, the customer pays return freight and original delivery charges are not refundable.
- After we receive and inspect the return, we’ll refund the price paid for the returned panel(s) to the original payment method.
Please contact us before returning your order so we can provide instructions.
Contact us
Email: info@bedroomblackout.com
Phone: 1300 731 365
Incorrect customer-supplied measurements
As every Bedroom Blackout is custom-made to the measurements you provide, please take care when measuring your windows and placing your order. Our 14-Day Satisfaction Guarantee does not cover panels manufactured correctly to incorrect measurements supplied by the customer.
If you make a measuring mistake, please contact us. We’ll do our best to help find a suitable solution, which may include an adjustment or discounted remake at our discretion.
This exclusion does not affect your rights under Australian Consumer Law, including if the issue results from incorrect information or advice provided by Bedroom Blackout.
Faulty or incorrectly manufactured products
If your Bedroom Blackout is faulty, incorrectly manufactured or does not meet an applicable consumer guarantee, contact us. We will provide the remedy required by Australian Consumer Law, which may include repair, replacement or refund depending on the nature of the problem. Where legally required, we will arrange or reimburse reasonable return shipping costs.
Your rights under Australian Consumer Law
This voluntary 14-Day Satisfaction Guarantee is in addition to, and does not limit, your rights under Australian Consumer Law. The 14-day notice requirement, return-condition requirements and voluntary freight conditions do not restrict statutory remedies.
