Privacy Policy

Bedroom Blackout Pty Ltd (ABN 88 124 962 527) ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information when you use bedroomblackout.com (the "Site") or buy from us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

We may collect the following personal information:

• your name, email address, phone number, and billing and delivery addresses;
• order details, including products purchased and any measurements or specifications you provide;
• payment information (processed securely by our third-party payment providers; we do not store full card details);
• messages you send us through contact forms, email or phone;
• technical information such as your IP address, browser type, device, and pages visited, collected through cookies and analytics tools.

2. How We Collect Information

We collect information when you place an order, create an account, subscribe to our newsletter, fill in a form or contact us. We also collect some information automatically when you browse the Site.

3. How We Use Your Information

We use your personal information to:

• process, make and deliver your orders;
• communicate with you about your order or enquiry;
• provide customer support and handle returns or warranty claims;
• send you marketing communications, if you have opted in (you can unsubscribe at any time);
• improve the Site, our products and our services;
• meet our legal and regulatory obligations.

4. Cookies and Analytics

The Site uses cookies and similar technologies to keep it working properly, remember your preferences and understand how visitors use it. We may use third-party tools such as Google Analytics and advertising platforms, which may set their own cookies. You can disable cookies in your browser settings, but some parts of the Site may not work properly.

5. Disclosure of Your Information

We do not sell your personal information. We may share it with:

• payment processors so we can take payment;
• couriers and delivery partners so we can deliver your order;
• IT, hosting, email and marketing service providers who help us run our business;
• professional advisers, or government bodies where required by law.

Some of these providers may store data overseas. When this happens, we take reasonable steps to ensure your information is handled in line with Australian privacy law.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including using secure (SSL) connections. However, no method of transmission over the internet is completely secure.

7. Accessing and Correcting Your Information

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time.

8. Complaints

If you have a concern about how we have handled your personal information, please contact us first. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

10. Contact Us

• Email: info@bedroomblackout.com
• Phone: 1300 731 365
• Address: Queensland, Australia